Glow Up Beauty Spa

Return Policy for Beauty Products and Crystal Jewelry - Boss Lady Inc.

At Boss Lady Inc., we strive to provide you with high-quality beauty products and exquisite crystal jewelry. We understand that sometimes a product may not meet your expectations, and we want to make the return process as smooth as possible. Please read our return policy carefully to ensure a hassle-free experience.

1. Return Eligibility:

We accept returns within 30 days from the date of purchase.

The product must be unused, unopened, and in its original packaging.

Beauty products must have the original seal intact.

Crystal jewelry must be in its original condition, with no signs of wear or damage.

2. How to Initiate a Return:

Contact our customer service team at enquiriesglowupbeautyspa@gmail.com or call 888.976.5259 to request a return authorization.

Provide your order number, the name of the product you wish to return, and the reason for the return.

3. Return Shipping:

Customers are responsible for the cost of return shipping.

We recommend using a trackable shipping method to ensure the safe return of the product.

Boss Lady Inc. is not responsible for items damaged or lost during the return process.

4. Refund Process:

Once we receive the returned item and verify its condition, we will process your refund.

Refunds will be issued to the original payment method used for the purchase.

Please allow 5 business days for the refund to be reflected in your account.

5. Exchanges:

We do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 7 days of receiving the product.

Provide photos of the damaged or defective item along with your order number for a prompt resolution.

7. Non-Returnable Items:

For hygiene and safety reasons, certain items such as opened beauty products, pierced earrings, and personalized items are non-returnable.

By making a purchase on Boss Lady Inc., you agree to abide by this return policy. We reserve the right to amend this policy at any time without prior notice. If you have any questions or concerns, please contact our customer service team at enquiriesglowupbeautyspa@gmail.com.

Thank you for shopping with us!

Boss Lady Inc.

P: 888.976.5259

E: enquiriesglowupbeautyspa@gmail.com